Professional Services

Professional IT Consultants: A Team Approach

m&m provides a team of technology and customer service experts to deliver the best IT services.

m&m delivers services using a team approach. Your technology needs will not be tied to the limitations of a ‘break/fix’ IT person as often happens with small service providers. Instead as an m&m client, you will find a team of technology experts and customer service professionals working with you to deliver the best IT services and customer care the industry has to offer.

Your client services team includes:

  • An account manager responsible for the overall management of the relationship
  • A dedicated consulting team who take responsibility for the day-to-day servicing
    Client Operations Representatives who are responsible for client communications, scheduling and general requests
  • Senior resources to handle specialized projects, Virtual CIO capabilities, or high level management
  • The Director of Consulting Services who handles the overall business issues with our clients
  • A Centralized Services organization for remote support and back office capabilities
  • A 24-hour, 7-day a week emergency support hotline
  • A strong pool of consultants both locally and nationally

Why do we dedicate this many resources to the care of each client? Is it really necessary to assemble expert support teams that, until now, only benefited the Fortune 1000?
The answer is simple: We want to be the best IT services partner for you and will leverage our nationwide network, demonstrated expertise in a variety of industries and proven service methodology and support systems to earn and keep your business.